Frequently Asked
Questions

Strimix is a native IPTV player for iPhone, iPad, Mac, and Apple TV. It lets you watch live TV, browse program guides, and manage your IPTV playlists — all with a beautiful, fast, native interface built specifically for Apple platforms.

You need an IPTV subscription from a provider of your choice — Strimix does not provide any content or channels. Once you have an M3U playlist URL or Xtream Codes credentials from your provider, just add them in the app and you're ready to go.

Strimix runs natively on iPhone, iPad, Mac (Apple Silicon and Intel), and Apple TV. One purchase covers all your Apple devices via Family Sharing.

Open Strimix, tap "Add Playlist", and paste your M3U URL or enter your Xtream Codes login. Strimix will import all your channels and groups automatically. You can add multiple playlists and switch between them at any time.

Strimix Pro removes the small watermark shown on the player in the free version. Every single feature in Strimix is free — Pro is purely cosmetic. Your support helps keep Strimix alive and funds everything that comes next.

Monthly ($0.99/mo) is flexible — cancel anytime with no commitment. Lifetime ($29.99 one-time) is a single payment that covers you forever, including Family Sharing for up to 6 members. Both unlock the same thing: a clean, watermark-free player.

Yes. The Lifetime plan supports Apple Family Sharing, so up to 6 family members can all enjoy Strimix Pro with a single purchase.

You can cancel anytime through your Apple ID settings: Settings → [Your Name] → Subscriptions → Strimix. You'll keep Pro access until the end of your current billing period.

Zero tracking. Strimix does not collect, sell, or share any personal data. Your playlists and watch history stay on your device and iCloud — we never see them.

Channel issues are almost always on the provider side — the stream may be down, expired, or geo-restricted. Try refreshing your playlist, check with your IPTV provider, or test the stream URL in another player to confirm. If you believe it's a Strimix bug, email us at hello@luminoxe.com.

Email us at hello@luminoxe.com or join our Discord server — Discord is the fastest way to get help and connect with the community.